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Contact us today!

Contact us today!

Location

Dundalk Showroom

Showroom Opening Times
Monday - Friday 9am - 5pm
Saturday 10am to 5pm
Unit 2A, TCS Retail Park, Coes Rd, Dundalk, Co. Louth, A91 KN60

Email

Emails are responded to Monday-Friday and we aim to respond as soon as possible.
hello@bathroomstore.ie

Phone number

(042) 942 2401

Learn more in about us page

FAQ

Frequently Asked Questions

How do I change my order?

To change your order, contact our customer support with your order number and desired changes. They'll assist you promptly.

What is your return policy?

Our return policy is designed to ensure your satisfaction with your purchase. If you're not completely satisfied with your product, you can return it within 14 days of receiving your order. Please make sure the item is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

For more details on our return process and to initiate a return, please visit our [Return Policy Page]. If you have any specific questions about your return, feel free to reach out to our customer support team, and we'll be happy to assist you.

How long does delivery usually take for your products?

We maintain a diverse inventory with hundreds of products. Smaller items that can be shipped through courier companies typically have an estimated delivery time of one working day. However, occasional delays may occur.

For larger products and delicate items like mirrors, these require special handling and are delivered by our own driver. Delivery times for these items may vary but typically range from 1 to 2 weeks, depending on your location within the country.

To ensure the most accurate delivery date for each specific product, please reach out to our office, and our team will be happy to provide you with the relevant information. Your satisfaction is our priority, and we aim to provide you with the best delivery experience possible.

How can I track my package?

For small packages shipped via UPS or Fastway, please use the tracking number provided in your confirmation email. Visit the UPS or Fastway website and enter the tracking number to get real-time updates on your shipment.

If you've ordered larger products, once your order is dispatched from our warehouse, you'll receive live tracking of our van. This means you can monitor the delivery process in real-time as our van makes its way to your location

I place an order but not received a confirmation email

Sometimes, confirmation emails can take a little while to arrive. Please check your spam or junk folder just in case it ended up there. If you still haven't received it within 24 hours, please reach out to our customer support, and we'll be happy to assist you further.

Why was my order cancelled?

I'm sorry to hear that your order was canceled. There could be several reasons for order cancellations. To provide you with specific details, please contact our customer support team. They will be able to review your order and provide you with an explanation for the cancellation.